Claudia Jiménez-Vargas, External Consultation Service, Toluca, State of Mexico, Mexico Carolina E. López-Dorado, Department of Psychology, Maternal and Child Hospital, Social Security Institute of the State of Mexico and Municipalities (ISSEMyM). Toluca, State of Mexico, Mexico Mónica D. Martín-de Saro, Research Service, Maternal and Child Hospital, Social Security Institute of the State of Mexico and Municipalities (ISSEMyM). Toluca, State of Mexico, Mexico


Satisfaction is known to be a relevant issue in the workplace, because of productivity, job rotation, and loss of working hours, reflecting emotional and attitudinal components capable of showing how work activity is linked to both cognitive and affective domains of the worker. Most of the research studies on job satisfaction carried out in Mexico focus on the nursing staff, reflecting little interest in the medical community and other health professionals (nutritionists, psychologists, and physical rehabilitation) that make up the community within a 3rd level hospital. The purpose of this study was to know the job satisfaction in the medical staff of ISSEMyM Maternal and Child Hospital through the S20/23 questionnaire during the COVID-19 health contingency, to determine areas for improvement and generate strategies that will be reflected in positive attitudes of the professional of health, which will ultimately have an impact on the quality of care for the beneficiary and hospital productivity. The results obtained show 83% personal job satisfaction (intrinsic), however, supervision and benefits showed satisfaction in only 59% and 51%, respectively. Therefore, strategies should be aimed at improving participation, management style, and non-tangible incentives.



Keywords: Job satisfaction. Medical stuff. ISSEMyM. Intrinsic satisfaction. Extrinsic satisfaction. Severe acute respiratory syndrome coronavirus 2.